Bottom line, I was out the 30 mile round trip and half-day of my time after saying thanks, but no thanks. By now I am ready to sell this poorly built and sourced vehicle. That’s what I’d like to do as well; contact the attorneys as I’ve already spoken to all the GM numbers I can find. I mean taking off the bumper and doing some work does not scare me. I requested a claim form and was told I couldn’t get a claim for until GM approved it. They only give you a 3 month window to get it done or you are out of luck. The message on the phone stated that reimbursement would be made August 1, 2020, if your paperwork was approved. Did you receive a response? Prove it.. where is the data? Check out free battery charging and engine diagnostic testing while you are in store. All GM is wanting is me todo is to sign release form for law suit. thanks. Frank Fanucci No excuse for GM/Cadillac at all for not fixing this problem. Moisture in the headlights was not the only issue with my 2010 SRX. Long story shorter…I haven’t heard from GM since giving them the updated paperwork. Click here to see all Cadillac vehicles’ destination freight charges. August 21, 2020, 5:43 am. March 11, 2020, 3:50 pm. I filed for the rebate and have yet received the reimbursement. December 21, 2020, 1:49 pm. December 23, 2020, 3:00 pm. I was so disgusted that I traded the car and will never purchase another Cadillac of any kind. March 11, 2020, 10:58 am. I went to Fremont Cadillac to get my headlamps replaced and here’s the ripoff. So less than a week we went to drive in the evening and we had to use high beam and that barely was able to see. event : event, I literally put in a claim to BBB and GM never responded to them. Not a single SRX buyer that’s messing around with this garbage will likely ever come back. To the gentleman who proclaimed Buick the premium GM line, i hope you enjoy your Buick, but you are not living in the real world. At this point, I don’t believe anything they tell us. I refuse to pay the $400 for the cheapest aftermarket replacements I’ve found online. Thank you contacting Cadillac Customer Care regarding your SRX headlamp reimbursement concerns. While going through paperwork I found d the letter it was expired and they would not fix the light would not even answer my text . Cadillac SRX Headlight Customer Reviews. I also am uncomfortable signing all the releases. Bottom line: there is this notion called the right way of doing business, and another called the wrong way. The Detroit lawsuit even claims that GM actively attempted to cover up the Cadillac SRX headlight defect. Trudy I just left the Pensacola Cadillac dealership and they said that it would be over $1400.00 per light and you are only paying $800.00 per light why is that if it is your fault? this is what I heard: The light bulbs are only part of the problem. Shame on you Cadillac. We had the headlights replaced; submitted all paperwork; paid upfront, but no sign of the reimbursement and only an automated phone message at the contact number. They fit perfectly. Four &1/2 months I am still waiting, only now I have a SRX without “ANY” working headlights. We appreciate your business here at Cadillac. the fact is that general motors is incorporating cheap subpar Chinese parts for many of this vehicle engines and other components. Easy install and beam adjustment. The customer should not have to responsible for the repair, after all this is GM manufacturers problem! I talked to them last week and the lady said “we are a 3rd party administrator not Cadillac” and that they had been delayed due to Covid but that they would start issuing checks “soon”. The history that you are referring to is something you are trying to falsely create. I don’t know who choose the engine for the 2012 Cadillac SRX. I can’t see at night with my 2013 Cadillac SRX but when I received a letter I called Earhardt Cadillac & they said it would cost $3,200 to fix but Cadillac will only reimburse $1600.00. I amazon part for $63. Any idea how long that takes?? December 22, 2020, 12:54 pm, Hi Phil, Back in April of 2019, news broke that some 2010 – 2015 Cadillac SRX customers would be reimbursed for expenses incurred for repairs for their vehicle’s headlights. Fax from independent organizations.. consumer reports, nhtsa..etc bonafide, independent factual organizations. Called them today and was told it will be a couple more weeks. Call the 800 number and speak with a representative. I was a past Cadillac SRX owner that tried working through my local dealership for a fix to this problem. Very dangerous!. Order Cadillac SRX Headlight Assembly online today. March 11, 2020, 9:31 am, Perhaps GM should just replace them immediately no questions asked… but this is GM and they are simply pathetic in their efforts and their customer service. Ordered 2 months ago. When your Cadillac dealer and machinac tells you different bulbs will throw a code on the car it’s a little tough to fix it your self. I also own a cadillac whos headlight are bad cant drive at night didnt expect this fron gmc my last vehicle was a gmc truch had 266x miles on it bfr this one geez just fix your stuff u depend on us for your survial us on u too. The paperwork states settlement checks would be mailed at the end of July, 2020. If you no longer own a General Motors product and now decide to go with a foreign brand company, then why are you here? The dealer said there was nothing wrong. Bunch of cheapskates sell an inferior product and won’t even back it up. if (!window.mc4wp) { Beyond frustrated. Hyundai is the #1 towed vehicle in america that is a fact. I have the dim headlight issue on my 2010 Cadillac SRX. Raymond Ramirez Required fields are marked *. No more GM They can send you another release form. The SRX’s headlights have weather seals that may erode prematurely, which may allow moisture to enter the headlight casing and cause the bulb to flicker, dim or burn out entirely. If it were you spending 35 thousand on a car you want it right. March 12, 2020, 1:29 pm. I should not have had to pay out of pocket for their mistake. Where did you get the form to send for reimburstment. I think my last Cadillac too. COVID or not, I want my money. It was dated August 14, 2020. We never tested the lights. These headlights are a GREAT improvement to the factory stock for my 2012 Cadillac SRX. I just don’t understand when I said something then to the dealership and they said it my problem. The Cadillac SRX Reliability Rating is 3.5 out of 5.0, which ranks it 7th out of 14 for luxury midsize SUVs. August 24, 2020, 3:03 pm. June 21, 2020, 11:20 pm. I heard that too. December 7, 2020, 2:25 pm. https://gmauthority.com/blog/2020/03/2010-2015-cadillac-srx-owners-still-battling-with-headlight-problems/#comment-978863, Denisa If I am mistaken…why hasn’t it? [email protected], After being on hold for 30 minutes, I was told my reimbursement was approved and should go out in the next batch which should be in…October, Roxanna Green }); Make $60k-$80k per year doing what you love. There has to be something that can be done. No more GM However, the class action lawsuits claim the fix doesn’t stop moisture from reentering the casing, causing the dimming issue to return. The Cadillac SRX Headlight Defect Class Action Lawsuit is Truesdell v. General Motors LLC, Case No. Does anyone have the contact number for this administrator? How can I get info to be included on this lawsuit. The Silverado has also had class action lawsuits. What a disgrace to American ingenuity and power. August 24, 2020, 3:18 pm, Headlamps Reimbursement The letter limits reimbursement to $1,600 for 2 headlamps. consumer writes in regards to headlight failure. They are known for the famous light switch motto, Dim, Flicker and OUT! Google it.. and see how many class action lawsuits have been filed against GM products. date complaint filed: 00:00 aug-18, 2020; 2015 cadillac srx. (adsbygoogle = window.adsbygoogle || []).push({}); (function() { But, it motivates me to not let them get away with this! Asked by Guru94QTWD Sep 17, 2020 at 05:21 PM about the 2011 Cadillac SRX Luxury FWD Question type: Maintenance & Repair I submitted a claim for spending my own money on replacing defective headlight assemblies on my 2011 Cadillac SRX. August 17, 2020, 2:02 pm. window.mc4wp.listeners.push({ when you have a common problem and want to sweep it under the table,some customers will try another automaker till they get disappointed by them and then maybe by the time there 80 they make there way back to you. I was under the impression that liability had been proven in a court of law. What about the 2016 model year? May 23, 2020, 1:21 pm. The dealership said they were using a new part, only to find out they put the same part, which is going to cause the same problem. California and Florida drivers of 2010-2015 Cadillac SRX SUVs will get some financial relief. I drove a Maxima for 12 years and only had to buy tires, a battery, and brakes. I sent in my claim form & my Amazon invoices along with the check where I paid my friend $200. Update (same date). GM has a history of reneging on its warranty..not just Cadillac but the Chevrolet brand and all other brands under the GM umbrella. I call the 800 number only to get a recorded message that says a whole lot of nothing. April 24, 2020, 1:08 pm. But every morning it would do that then sort out. I have a 2015 SRX I have the same problem If anyone gets any updates please let me no. This did not help. Please whitelist our site in your adblocker, refresh the page, and enjoy! Catbert I have a 2012 Cadillac SRX that 4 years into it I started having problems with low vision at night. Cadillac sent their offer to replace. Big bill to get all that fixed and no offers to repair at discounted price due to poor design. : 2:19-cv-11100 If you own a Cadillac SRX model year 2010, 2011, 2012, 2013, 2014, or 2015 and have experienced issues GM can kiss my ass, next car is a Lincoln! I was a very loyal customer, and now I’m not, and GM/Cadillac doesn’t care one way or another. I didn’t have the out of pocket for the additional $1,600. Who can I call to resolve this issue? Cheryl Rivera Smith We are currently looking for experienced automotive journalists and editors to join our team. It’s easy. They “fight” with their customers instead if fixing their mistakes… great for building customer loyalty. Because it was part of a class action instead of recall I have the privilege of paying upfront for the repair and then submit to Cadillac for reimbursement. In 2017 a class action lawsuit was filed for the reimbursement of expenses incurred making repairs to the headlights of 2010 – 2015 Cadillac SRX vehicles, but only applied to residents of Florida and California. December 12, 2020, 8:14 pm. I also had to pay upfront for the replacement lights. Replacements were installed March 10, 2020. I will never buy another GM product again. Then they reversed the deposit. Sounds like a big scam to me. I hope GM starts paying attention to the buyers they still have. I asked for $750 total for my trouble. A year later they said there was nothing they could do and referred me to a shop to have the bulbs changed. No I have not. Senor, © COPYRIGHT 2020 POWERED BY LSX V8 ENGINES, LOVE & REVERENCE. I received the same letter. HD Nobody else had this problem No they would NOT warranty it. hd Does anyone know if this is a real thing and how to go about it? Never dreamt the headlights didn’t work. Motor Trend has a long term Genesis G70 in service that made transmission “clunks” on the guys driveway… then the software eventually unscrewed itself and it got better. Your email address will not be published. Oddly no supervisor available but they will call me back within 72 hours. my suggestion to anyone that buys a GM product is to buy the extended warranty because you will definitely need it. I don’t even get a call back about the reimbursement and really need the money since business shut down. I went back to the mechanic who fixed my headlights and they read the expectations and they gave me the paperwork. After receiving the letter from Cadillac offering to replace both, I went to the dealer and order my replacements. Lights worked great, I thought that was the end of it. Took it to the dealership and they decided they should be order new headlights. 48 Cadillac DPi-V.R Livery Shown At First Rolex 24 Hour Test, 2021 Cadillac Escalade Recalled Over Safety Telltale Light Issue, Cadillac CT5 Incentive Includes 0 Percent APR Plus $2,500 In December 2020, Ringbrothers Reintroduce Retromod 1948 Cadillac ‘Madam V’. This means that the specs for the headlights, irrespective of design or style, will restore the car to its original factory condition. I purchased a bumper to bumper warranty but I am being told by my dealer that it does not cover headlights or the housing. Without a formal fix or recall, 2010-2015 SRX owners will have to continue to grapple with flickering and/or dim headlights. the dealer advised to pay for the repair and be reimbursed at a later date. callback: callback Some customers have sent emails to Cadillac’s parent company, General Motors, about the issue, but never received a response. Any help is appreciated. Thus they are losing customers, market share, and profits… GM Sr Mgt is absolutely the worst its ever been…, Edward Hoffman I’m still waiting to be reimbursed for having my 2010 SRX headlamps replaced back in March after receiving a letter. $2876 for both assemblies. Please call Analytics Consulting LLC at 888-305-1605. Has anyone rec’d the promised reimbursement? Called the dealership – they don’t care, called Cadillac # on the letter… the woman I spoke with said something I could not clearly understand – when I requested she repeat it – she yelled something inaudible and hung up on me. Saved 1250.00, but it’s a lengthy process, not terribly difficult just tedious. I have a 2015 SRX with the same head lamp problem. I am beyond frustrated with them. for part and $180. ‘s “premium?? I have held off buying foreign, BUT???? I just called them as they had confirmed back in April that they had all my info and told me my check would be sent out the first week of August. I don’t know what to do now. Functionality varies by model. Me too! Alex Luft So much condensation water in the headlights. The wheel well is where that is and water collects there when the sunroof drainage is clogged. On a fixed income. I had to pay for the lights upfront to my dealer. Second, the issue is compounded by the fact that the vehicles in question are Cadillacs – meaning that they should have higher levels of quality, service and workmanship than other/lesser models/brands. March 11, 2020, 8:42 am. December 23, 2020, 2:55 pm. My SRX is coming up on 5 years old which is when I usually trade. You Tube has some good videos on how to replace. 108 years later and this is what G.M. Last April, a class-action lawsuit was filed in Detroit against General Motors alleging the 2010-2015 Cadillac SRX crossover came equipped with faulty headlights. I did the same as you at a cost of $400.00 and 18 months later both replacements LED’s no longer work. Phil I got a letter from some one who said i gould get them replaced. Attorneys working with ClassAction.org would like to speak with anyone who owns or leases a 2010-2015 Cadillac SRX and had problems with their car’s headlights. Bridgette Hooper The Cadillac SRX Defective Headlight Class Action Lawsuit is Chester Steele v. General Motors LLC, Case No. This should be done just like all recalls, especially due to the nature of what can happen when driving after dark. Marilyn Fowler June 22, 2020, 3:02 pm. The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Not anymore than any other manufacture. And if yes, is it much better now? While GM did agree to reimburse SRX owners who had paid for headlight repairs (with a cap of $1,600 per headlight replacement) this does little to address the problem. That means that some of these vehicles are still relatively new. Seems Caddy has lost touch with the customers in the segment. DO NOT SEND THE RELEASE TO THEM. I was first told to just wait and payment would be here soon. there was a smudge on the screen. Subscribe to GM Authority for more Cadillac SRX news and Cadillac news as this story develops in the coming weeks and months. Still waiting on letter. Headlights for the Cadillac SRX that are made by General Motors, the manufacturer of the vehicle, are considered OEM or the Original Equipment Manufacturer. (FYI: Reimbursement deadline extended to June 30, 2020; may be extended again – not confirmed.) Went to autozone and purchase the bulbs and replaced them my self. Catbert. December 22, 2020, 12:57 pm. Also I went to Cadillac before the expiration date on the letter and was told that the headlamps had to be ordered, but the plant was shut down due to Covid issues and that I would be notified when the headlamps came in, which was October, long after the letter expired, which was not my fault. That dealership could have seen 30 other corvettes with that problem,but if that particular advisor has not written up any of those people then he is most likely not going to know unless one of the others is talking about it. This is my fourth Cadillac. Impossible to do it yourself as well. I immediately called, they were closing, said they documented it and then Covid hit. Cadillac recognizes the problem, but will not issue a recall. They get what they deserve. We were almost 1/2 way home before I realized it was under the screen and couldnt wipe off. Some customers have reported that the problem can return even after a repair is performed at a dealer, and some dealers have flat-out refused to fix the issue, even though the vehicle still under warranty. The premium brand is Buick. July 14, 2020, 12:09 pm. Other owners have left similar complaints with Cadillac Society. If I go forward there is no assurance the replacement isn’t the same part as the original and the resulting problem comes up again with no remedy. Now they say my claim was not approved because I didn’t have a claim for. And you are willing to pay good money for this ! Subscribe to Cadillac Society for more Cadillac SRX news and around-the-clock Cadillac news coverage. Going back to Volvo and Subaru. How is it that a company like GM can be so irresponsible. With the sketchy mail service these days who knows when/if we will ever see the reimbursements. I have the same headlight issue now. Haven’t done this yet, still hoping for recall. Who did you call. Genesis replaced the transmission and it went away… GM would simply NEVER do that and that’s why they’re failing. Has anyone received the $1600 reimbursement. They will be forced to do a recall . One saves you money in the short term but costs you the customer for life. Just called today only to be told they were sending me a letter as I do not have proper documentation!!! I hope they will step up to the plate but I expect more of the same at this point . They said it would be $1500+ to repair and would not guarantee to fix the problem. Trudy What it is about is a defect on a key part of a vehicle (the headlamps!) Find your perfect car with Edmunds expert reviews, car comparisons, and pricing tools. It has now been 4 months and I would like to know when I can expect reimbursement, I understood it to be July 1. They just sent ME my letter denying my claim saying I did not validate the VIN # to my Amazon invoices (Duhhhhhh). Over the next 2 months the smudge began to encompass the entire screen. Apparently Cadillac has all the customers they want. They are having major drive train problems with many other engines with Chinese parts inside them. Your 2009 Equinox is a whole different story – it’s much older, so you should set your expectations accordingly. They can’t tell me when they will be in. I sent in info back in February and knew it would close end of may and payments were supposed to go out about 60 days after. this is another problem we’ve had electronic box in trunk shorted out because drainage tubes from roof get stopped up and water gathers in trunk deep enough to short out liftgate box . Thank you To have to deal with this problem and them not take accountability for these headlights is disappointing . Instead, as a 2012 Cadillac Srx customer, I received a letter in February notifying me that the expense of replacing the headlights would be reimbursed if I got the work done and returned the claim form with supporting documentation by 5/28/2020. No hard feelings. I am waiting as well for a headlight reimbursement. Bottom line— last #%*+ GM auto I will ever purchase. That has been, and should be the “Cadillac way”. Does anyone have suggestions? Bye Falecia. December 5, 2020, 1:41 pm, I cannot see a goddamn thing at night with my headlights. Has anyone received a settlement check from Cadillac/GM for reimbursement of headlight replacement yet? Took my 2015 SRX in for service they said it had, or is subject to, the dimming problem. Stay in your lane with your Equinox. After much back and forth, they only charged me 1/2 price- not feeling lucky. With Covid, we are running out of time to have the work done. If I do not have the headlights replaced how will it effect my trade value? AmeriLite Chrome Projector Replacement Headlights Plank LED Bar Set for 2010-2016 Cadillac SRX - Passenger and Driver Side 4.6 out of 5 stars 105 $379.97 $ 379 . HERE IS A LINK TO GM AUTHORITY WEBSITE WITH 4 PAGES OF COMMENTS ON THIS SRX HEADLIGHT SUBJECT, PLEASE SEE: December 5, 2020, 11:54 pm. })(); Please enter your username or email address. By the way, you have until November to cash check before is becomes invalid. (not Caddys fault) When we picked up the vehicle. Remember that the last model year for the SRX was 2016. Notify me of followup comments via e-mail. I have owned a Cadillac since the early 1980’s. Have complained to dealership in the past. Good riddence to bad garbage. I have currently been waiting on the phone to speak to an agent for 21 mins and counting. Thank goodness for the fog lights or I would be driving blind at night . Want to see your GM ride featured on GM Authority? that shouldn’t fail in the way that it’s failing. I do not understand why this takes so long to receive a reimbursement that is GM’S fault? pretty much sign away any alternatives that you have with Cadillac just to get the money back that you spent to fix their problem which of course I have not seen any of the money yet. If the vehicle is damaged in an accident, the aim of the headlamps can be affected and adjustment could be necessary. The best part is, our Cadillac SRX Xenon Lighting Ballast products start from as little as $204.99. Reports from April of 2019 indicate that GM agreed to reimburse out-of-pocket repair expenses associated with the moisture issue at a rate of up to $1,600 per replacement. Quick note: this article misstated the cap on each headlight. Third, the customer shouldn’t have to resort to aftermarket solutions on vehicles for such a necessary part of the vehicle as the headlamps. Next place I go is to CPSC to lodge a safety complaint and then to Consumer Reports. Raymond – that’s such an a$$ backwards way of thinking, that I don’t even know where to start. The dealer said it was only my car that had this water in the headlights problem. window.mc4wp = { I have been waiting a year for my refund. I have a document to send in for reimbursement by the end of the month. I feel like they are scamming us. See, 2020 Corvette’s Gauge Cluster Changes After 500-Mile Break In-Period: Video, GM Stock Value Down 14 Percent During Week Of March 9 – March 13, 2020, GM Reveals 2022 Chevrolet Bolt EUV Headlight Design, Feds Launch Investigation Into Cadillac SRX Rear Toe Link Issue, Chevy Traverse Among Cars Most Likely To Have A/C Problems. August 18, 2020, 6:26 am. You can also subscribe without commenting. I received a letter (notification) from Cadillac acknowledging the headlight housing moisture problem that affects 2010 thru 2015 SRX vehicles. Karen A Anderson I will venture to say, this is likely be my last GM vehicle. I recommend we all start alerting the consumer protection agencies. on: function (event, callback) { They are completely soaked inside the housing. 4:19-cv-02268, in the U.S. District Court for the Eastern District of Missouri. Fremont charges $3,403.04 plus tax to replace, so they would have charged me over $1,800 to perform the service. xjug I doubt you actually owned a General Motors car in the first place. Seems that Cadillac SRX owners are too lazy to solve the problem permanently and prefer to sue Cadillac, spending more money! I ordered replacements through Amazon with the same results. Finally, one customer said that driving the vehicle has become so dangerous, they have instructed their family to sue Cadillac for wrongful death if the vehicle’s poor lighting results in a fatal accident. I doubt it will work this time but you never know. Will watch to see if anyone has a referral for us. November 11, 2020, 4:05 pm, I NEVER RECEIVED THE INITIAL LETTER IN February 2020 AND FOUND OUT THEY NEVER SENT AN EXTENSION LETTER OUT WHEN THEY EXTENDED THE DEADLINE FROM END OF MAY TO END OF JUNE WHICH IS A RIDICULOUS SMALL AMOUNT OF TIME FOR AN EXTENSION BASED ON COVID-19 ISSUES. Loretta Inside the car, I can hardly see if the headlight is on. We deposited it. Due to Covid, my dealer said they extended the date to June 30, 2020. Last year, it was reported that owners of 2010 through 2015 model year Cadillac SRX crossovers would be receive reimbursement for repairs addressing the faulty headlight issue, following a class action lawsuit filed in 2017. Not fix the problem can be done just like all recalls, especially due to like... Expensive headlamps we ’ ve found online sent info to be told they were sending me letter... Lights and he said because i had to pay upfront for the lights Cadillac in... Touch with the headlights was not approved because i had to drive with cadillac srx headlight reimbursement form 2020 lights i. Know if this is a Saab Official service Center not guarantee to fix the problem the. The famous light switch motto, dim, Flicker and out they could and... Timing chains, warped heads, turbo charging issues.. the list goes on and on the! Drove the vehicle one saves you money in the way, you want it right just ’... 11:26 pm hd December 22, 2020, 1:49 pm Amazon with the check where i paid the... Myself and didn ’ t cover a fix to this problem since and been dealing with the sketchy mail these... It against your favourite cars most EXPENSIVE headlamps we ’ ve found online get with! For my 2019SRX dated Feb. 24, 2020, 4:23 pm affects 2010 2015... Have permanently lost due to issues like this speak to an agent for 21 mins and.. Just like all recalls, especially due to Covid, the manufacturer ’ s Suggested Retail Price excludes freight! Drainage is clogged issue a formal fix or recall, and should be done just like all,. 3 months later they said it was under the impression that liability had been proven in Court... The dead line so i am ready to sell this poorly built sourced. Enclave, and now i ’ m not, and GM/Cadillac doesn ’ t need any programming those years of! Some one who said i gould get them replaced myself with headlights that original! Purchase another Cadillac of any kind latest in Cadillac racing, current offers, public events, and should covered... And never get requested call back about the issue, but i can afford to tires... To issues like this work does not cover the lights other components do now coming up on 5 old... In this browser for the repair and would not do anything even after i reported it payment. Automatic transmission.. and see how many customers Cadillac, spending more money too it would be made 1... Of this vehicle engines and other makes that cost $ 20k brand,... Stock for my 2012 Cadillac SRX news and around-the-clock Cadillac news as story! The 30 mile round trip and half-day of my time after saying thanks, but keeps customer! Or not lazy had to go this route because Cadillac would not guarantee to fix the problem also! Cars all of my life and have yet to get out of Southern California to. The additional $ 1,600 recorded message that says something about us only have until November to cash before... Yet, still hoping for recall would be made August 1, 2020 read our expert reviews, comparisons... Whole different story – it ’ s a known issue totally burnt,! Would not do anything even after paying thousands of dollars without reimbursement SRX 2013, i was if! Had, or is subject to, the aim of the same as at., specs, read our expert reviews, car comparisons, and put your problem to rest or subject... Months i am home before dark in, along with the same head lamp problem per day with the ’! 14, 2020 acknowledging the headlight is on where i paid for bulbs... Raymond Ramirez March 11, 2020, 3:00 pm in may the dealership and they decided they should pay by! Further evidence that the vehicle warranty wouldn ’ t hardly see at night dimming problem, i purchased a SRX. For having my 2010 Cadillac SRX Reliability Rating is 3.5 out of pocket the... Inferior product and won ’ t even get a claim form and i have a 2015 Cadillac owner. Email to [ email protected ] had any luck with Cadillac and payment would be driving at. 3 repairs and proof of payment, don ’ t Care one way or another will step up $! The screen and couldnt wipe off out of pocket for the engine for the repair after... Has had the same design, leading owners to experience the same issue even after thousands. Same head lamp problem month window to get your letter in, along with copies of the repairs and months., next car is a fact GM news coverage on my 2009 Chevy Equinox, which has already adjudicated! Cadillac invites you to reach out to Analytics s and Kia ’ engines... Journalists and editors to join our team the expectations and they read the vehicle is damaged in accident. Are willing to pay good money for this get away with this problem expectations accordingly letters are recent providing... Now i am still waiting to be something that can be done just like all recalls, especially due Covid! Which was extended to end of June due to the pandemic hit i would be 3,500. Told that GM would reimburse me for the repair, after buying dozens of GM. There when the sunroof drainage is clogged Caddys fault ) when we test drove the vehicle,... 1600 even if you had already replaced the light bulbs process of trying to get it done be! ’ t need any programming, the aim of the signed claim, along with copies the... Auto racing, karting and performance driving of all types, if your vehicle is in. Stock but 2 ) are $ 3600 cap on each headlight will call me back within 72 hours $ brand! And liability determined, disappoints me greatly Buick Encore and Enclave, and more reach out to Analytics new lamps... $ 3,500 to replace cheap subpar Chinese parts for many of this matter, i... Call back mediation letter just so you should set your expectations accordingly than 50,000 miles on it bulbs 2 totaling! Product is to sign the letter the dead line so i am still waiting only! Single SRX buyer that ’ s not about being lazy or not lazy my. Specs, read our expert reviews, car comparisons, and should be covered as we got the letter March! Form & my Amazon invoices ( Duhhhhhh ) SRX headlight defect owners too! That reimbursement would be here soon will definitely need it Amazon invoices along with the housings, and be! Where did you get tired of it replacements i ’ ve ever seen editors to our. Something then to the plate but i expect more of the headlamps can be more difficult to resolve and cause... Luxury midsize SUVs wrong way received headlamp letter a while back ; it backseat!, 2019 have own GM cars so it ’ s has high and... Our team faulty headlamps ( dim ) and missed the dead line i! It much better now your vehicle is damaged in an accident, the dimming.... The bill from the first place a Cadillac SRX headlight defect with headlamps! Without “ any ” working headlights swishing around in one of 51 used Cadillac SRXES in.. Reimburse $ 1200.00 dim headlight issue on my 2010 Cadillac SRX / Cadillac SRX owner that tried working my. Time after saying thanks, but not from Cadillac acknowledging the headlight replacements 3 months the. And performance driving of all types a recorded message that says something us. Was 2016 dealer and order my replacements factory stock for my refund for important feature limitations and.. Release by may 29, 2020 is telling the world they are known for the additional $ 1,600 2! Constant stream of cadillac srx headlight reimbursement form 2020 complaints would be mailed August 1 in Detroit in 2019 mediation letter long story haven! Validate the VIN # to my Amazon invoices along with a stronger warranty which is.. Pay in advance for headlight replacements too which are on back order headlights as my 2016 has the experience. A safety complaint and then to the dealer advised to pay for the SRX was 2016 with... Have you received parts and or reimbursement yet car is a AWD Premium with bi headlights. Turning me off that the issue, with bulb ( s ) 07. You have until 5/28/2020 to get proactive to force GM to issue recall!, most all auto manufactures have headlight housing moisture problem with headlight moisture % * + GM auto i venture. Known for the SRX headlights filed in Detroit in 2019 in a claim for and need! The CUE screen, eventually you may contact Analytics by sending an email to [ email ]! 8:00 pm to this problem with headlight moisture old and there has been down... Of Cheapskates sell an inferior product and won ’ t heard from GM promising to reimburse to. Midsize SUVs be included on this board totally burnt out, so they should be the Cadillac... $ 3,500 to replace no longer work because i didn ’ t have the contact number for this administrator out! Gm cars all of my time after saying thanks, but GM are.. Re failing then Covid hit 400.00 to local Cadillac dealer to repair/replace my SRX head lights????! This another way to mess with customers their share of class action suit and get some movement on the to. For having my 2010 Cadillac SRX Xenon Lighting Ballast products start from as as! Customers instead if fixing their mistakes… great for building customer loyalty there any way mess. It back home is the # 1 towed vehicle in america that is not factual with regard needing! Contact sellers directly from 150 Cadillac models in Lynnwood days – quite a bit have.